Consumer rights are now an integral part of our lives like a consumerist way of life. Some sources of consumer education are past experiences of consumers, information dissemination by government agencies and NGOs, classroom teaching by teachers and informal lessons by parents. The pharmaceutical industry is one such example. Now, women have the dual role of family-makers and work professionals to play. In today's scenario of globalisation, consumers have no control over where the products or commodities they use, come from. For instance, our monthly purchases include various kinds of washing detergents, toilet cleaning acids and chemicals like Harpic or Sanifresh, and a lot of non-biodegradable packaging for pre-packed food products. This foodgrain is rotting due to unutlisation and improper storage facilities. Promoting the use of products which are environmentally sustainable. Your email address will not be published. There are no definitive set of consumer responsibilities and a consumer must exercise restraint in consumption to consume responsibly. More and more percentage of waste generated in urban areas today consists of non-biodegradable waste. For example, if a consumer consumes a health product, he must make efforts to inform himself beforehand about its possible side-effects, and must also exercise caution regarding his eating habits, diet and physical exercise, to take full advantage of the product. Market influences have grown so much that not just wholesale and retail sellers but even medical practitioners are falling prey to their pressures. The right edible dose varies between individuals. Consumer education is dynamic, participatory and is mostly acquired by hands-on and practical experience. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. There was also a controversy about how Nike shoe company was using sweat labour in South Asian countries, paying its workers abysmally low wages for manufacturing shoes. Around 20 to 25 per cent of the urban households live in slums, make-shift colonies or refugee settlements due to non-availability of affordable and decent habitat in urban areas. Consumer education can rejoin the broken link and make traditional knowledge accessible to consumers again. Request PDF | The “right to consume”? Clearly, a consumer has to consider a lot of factors before s/he buys a product. This advertisement makes children believe that consumers who use Pepsodent are immune to any tooth decay because of the superior quality of the product. India, with its 1 billion population and largely uneducated consumers, is a very lucrative market for this industry. From pushing toothpaste on neem sticks to advertising in the Kumbh mela, the market can go to any extent to boost its sales. After 30 days, you are not legally entitled to a full refund. if you have been cheated in the market place or deprived of the right quality of service, your complaint should be heard and given due attention by the authorities. This negative development is offset by constantly repackaging the present product and introducing new products. Most often we consume without sparing any thought for what's going to be left behind as waste. Thus it does not come as a surprise that the market spends huge sums of money at advertising campaigns alone. The resolution was adopted with 395 in favour and just 94 against, with 207 abstentions. When her right to safety and rig… The Consumer Bill of Rights pushed for by John F. Kennedy established four basic rights; the right to safety, the right to be informed, the right to choose, and the right to be heard. This poses a grave danger to consumer health. Pepsodent vies for the same consumer segment and depicts some children relishing snacks, confectionery and sweets, while others are scolded by their mothers for having done the same thing. Consume, Happiness, No-One, Producing, Right, Without Quotes to Explore The happiness of your life depends upon the quality of your thoughts: therefore, guard accordingly, and take care that you entertain no notions unsuitable to virtue and reasonable nature. It is to protect consumer interests that consumers have been given the right to obtain redress. It is significant for the main reason that the consumer’s interest must prevail in the world. The market also perpetuates this line of thought by advertising and promotion gimmicks. There are three major brands of toothpaste in India, viz. Consumer right to safety is as vast in its purview as the market reach itself. Consumers have been approaching these forums and consumer NGOs regarding their problems and complaints. Young consumers should consume in moderation and buy a product on the basis of its quality and merit and not because of the brand image. Consumer education empowers consumers to exercise their consumer rights. If unsuccessful, you have the right to get a price reduction. Information. On the other hand, rural consumers rely on their environment for fulfilment of their basic needs. This leads to environmental problems like water and soil pollution, and waste disposal problems. Nominee vs Legal Heir: Let there be no confusion. When Jayashree Pillai, a political science professor at the University of Delhi, bought a geyser, she did so trusting The Bureau of Indian Standard’s ISI stamp on the product, and the manufacturer. It applies to all possible consumption patterns and to all goods and services. Consumers in India would have no control over or knowledge of the manufacturing practices of those countries and will have to rely completely on import regulations of the Indian government and food labelling. 3. Presently, there are 60 million tonnes of foodgrain in terms of buffer stock in Indian godowns. Ideally, a consumer should have knowledge of the entire ‘cradle to grave' journey of the product to determine whether its safe and beneficial for use or no. The Indian government has formulated a scheme whereby some categories of products are awarded the ‘Ecomark' if they conform to certain standards set by the Ministry of Environment and Forests. The environmental impact of consumption must be considered before buying a product. For India's 1 billion population, food security and a safe environment are more pressing needs than any other consumer options and rights. Also, young consumers have the indirect purchasing power of their parents, which makes them a very lucrative consumer segment. Similarly, the FPO and AGMARK symbolise standard quality of food products. This can have serious repercussions on consumer health. This characteristic is exploited by the market by associating convenience and a brand image with junk food like colas, pizzas, and fast-food joints. Genetically Modified organisms can be defined as ‘organisms produced as a result of Biotechnological changes or genetic engineering'. 2. In this chapter, we will give an overview of the 8 consumer rights, their implications and significance for a developing country like India, and also define the various aspects of consumer responsibility. In cities, people should be able to choose cleaner and safer ways of transportation over polluting ones. Federal law in the United States says that a person below the age of 21 cannot buy or consume alcohol publicly. It is perhaps the single most powerful tool that can take consumers from their present disadvantageous position to one of strength in the marketplace. Have you ever wondered how much urban consumers depend on the market for fulfilment of even their basic needs. The geyser, however, exploded immediately after installation putting her family and the electrician at risk. Competition is the by-product of the market economy. we have no more right to consume happiness without producing it than to consume wealth without producing it Shaw aficionados will surely know that the above quotation is from Candida (1898) . This can give a consumer immense leverage not just to choose products that are safe but also to influence the practices adopted my the market. In the Indian context, sustainability and traditional knowledge can play a vital role in empowering consumers but consumers are unable to connect to their knowledge base. Unscrupulous market practices are finding their way into consumer homes, violating consumer rights and jeopardising their safety. For urban consumers, environment means parks, gardens, and deteriorating air and water quality. deci sio ns, and cn pr ote ct them agai ns t fraudu len t and. Empowerment of consumers by NGOs and public campaigns is a two-way process and without continuing consumer support, no campaign can flourish. For instance, the chocolates or syrups we consume, may be manufactured in countries as far as the U.S. or Australia. Your consumer rights after 30 days of buying. GM technology is suspect because making changes in the genetic code alters the entire sequence of the material and that might lead to unintended development of many undesirable traits. You can also empower yourself by knowing the law. The focus needs to be on choice of good practices like organic farming and conservation of natural heritage. Safety of natural food products is also a problem of growing concern since due to increased chemical inputs in farms, our food supply is being contaminated with pesticides and chemicals. We should be responsible for the garbage we create as a result of our consumption habits. The Eight Basic Consumer Rights. This kind of choice often gives consumers a sense of well-being and safety and encourages them to believe that abundance leads to good living. Do you really need this product? As a result, they have less time, increased pressures and are slowly being de-linked from their traditional knowledge bank. While buying a product, ask yourself these questions : While we all like to know about our rights and make full use of them, consumer responsibility is an area which is still not demarcated and it is hard to spell out all the responsibilities that a consumer is supposed to shoulder. For e.g. Unfortunately, in India, the scheme has not taken off due to consumer apathy and lack of response. Urbanisation is seen as a mark of development but for rural migrant population, living conditions in cities is very poor. Earlier, the interpretation of the right to safety was limited to electronic products and other such products. Requiring environmentally dangerous products to carry appropriate warnings and instructions for safe use and disposal. The pharmaceutical industry, to boost its sales, offers free samples of medicines, freebies, and even free luxury holidays to physicians to influence them to use their brands and give them preference over other brand names. The right to information now goes beyond avoiding deception and protection against misleading advertising, improper labelling and other practices. the right to safety; the right to be informed; the right to choose ; the right to be heard. According to some estimates, in urban areas alone, there is a housing shortage of 17 million units. Technological changes have however widened the ambit of this consumer right. Posts about right to consume written by 3wheeledcheese. 6. Re-thinking the dynamics of exclusion/inclusion in consumer society | Consumption is a political relationship. These patterns define the kind of consumer responsibility that a segment must discharge. Despite strong lobbying by pro-GM groups and the market, consumers in Europe have campaigned effectively against the entry of GM food into their food chain and markets. 8. See more. Earlier, right to safety meant that a consumer should be protected from health risks of using electronic products like irons, plugs, or other such things. Hing, also known as asafoetida is a common spice used in Indian dishes. In order to achieve this, they not only target children as consumers but also feature them in their advertisements to attract other young consumers. High quality example sentences with “right to the consumer” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English A lot of resources go into its packaging and transportation. come with undisturbed possession, so no one has the right to take the goods away from or to prevent the consumer from using them are free from any hidden securities or charges have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is advised otherwise. While in the developed world, right to redress is perhaps the most commonly exercised consumer right, in developing countries, consumers are still wary of getting involved in legal redress system. Where most would have settled for a refund, Jayashree took the matter to a consumer court, brought those responsible to surface, and demanded for a penalty and compensation. For e.g. In the second section we consider how the right to consume can also become a bulwark for capitalist ideologies of an individualistic and destructive right to consume. 2. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986. The market knows that fast food is addictive and once young people get used to having their fat, salts and sugar rich food, they will become their consumers for life. Their livelihoods and way of life depend on the environment around them. . These rights are well-defined and there are agencies like the government, consumer courts and voluntary organisations that work towards safeguarding them. Their consumption habits are unique and their purchase decisions are based on popular trends, brand image, use of new technology, flavour of food products, and style.The market also realises that young consumers have a propensity to consumer junk food and prefer them over traditional forms of food. This can give a consumer immense leverage not just to choose products that are safe but also to influence the practices adopted my the market. The market has manipulated this situation to lobby with the government to make ecolabelling a voluntary scheme, which will allow manufacturers to disclose and cover information at will. Each one of them claims one-upmanship over the other but gives the consumer very little value for money or a better quality product. According to a World Bank report, India is being pushed back due to its high environmental costs. The consumer movement needs active participation of consumers to lobby with the government, pressure the market to deliver better quality, and to support consumer rights campaigns. 2. The consumer cannot be held liable for any loss or damages to those goods on display unless it was caused by the gross negligence, recklessness, malicious behaviour or criminal conduct of the consumer. Right to food safety is an important consumer right since it directly affects the health and quality of life of consumers. All three of them compete with each other to capture maximum market share. Students can be introduced to the concept of ‘polluters pay' by teaching them paper recycling, conservation of electricity, and recycling of water. There are information and publicity campaigns that have made consumers rally behind a common consumer stand against GM food. The developing country natural resources also serve as a resource base for the developed world's industrial output. Encouraging recycling Consumer responsibility can play a very important role in not only checking the market but also in restricting unnecessary consumption. 3. Right to Information. . Colgate, for e.g., targets young children in the age group of 5 to 12 and offers free cartoon booklets along with toothpastes. The right to be protected against the marketing of goods and services which are hazardous to life and property: To simplify this it can be said that it is the duty of the manufacturers and the distributor not to supply any goods to the consumers which fails to comply with the general safety requirements in all circumstances. The details of how to lodge a complaint have been explained elsewhere in the manual. The consumer is one who consumes or uses any commodity or service available to him either from natural resources or through a market. If it is a food product, does it give you any health benefits? Students also need to see beyond the veil of advertising, brand pushing and market influences, to identify their real needs. Besides making sure that there is enough food accessible to consumers at all times, nutrition is another area which the health of children and the vulnerable sections of population is at stake. Young consumers are special targets of the junk-food industry. 4. A consumer right is the right of a consumer to be empowered and aware of the malpractices of sellers that may be harmful to the consumer’s interest. To solve this food scarcity problem, the Government of India mooted the PDS (Public Distribution System) to help reach foodgrain to the masses at subsidized rates through government-run ‘Fair Price Shops'. Consumers International (a nodal agency of consumer organisations from all over the world) has made certain guidelines for ensuring consumers' right to safe environment. From making tadka dal to cooking basic veggies, just a … These rights had to be redefined keeping in mind the realities of a developing country like India. The market has for long made consumers believe that by consuming packaged food or mineral water, consumers can safeguard their health. This r ight c an hel p consume rs to take free and intel ligent. When products are manufactured in distant lands, they have to be packaged and preserved in a special way to last longer. Environment conservation and safe waste management is a prime consumer responsibility. Even when they have legal recourse, they prefer not to use it for fear of getting embroiled in legal complexities. It is a sad example of gross violation of consumer trust by medical practitioners. If any such virus becomes virulent, it may destroy desirable plant species and create serious imbalance in the given eco-system. $ 2 billion is roughly spent on advertising to young consumers every year. It is a way of assessing how much damage a product has caused to the environment. There are about 4.5 lakh Fair Price Shops all over India of which 3.05 are in rural areas and 0.94 in urban areas. Others, particularly libertarian psychiatrist Thomas Szasz and renowned neoliberal … We lose around Rs 24,500 crores every year in terms of air and water pollution alone. The consumer has been made to believe that more varieties of the same product on the market shelves give him or her the right to choose what s/he wants. The right to be heard means that consumers should be allowed to voice their opinions and grievances at appropriate fora. 4. In September 2001, India's stock of foodgrains were around 60 million tonnes, yet one third of the Indian population lives below the poverty line and consumers often go hungry or remain severely malnourished, leading to poor health. This makes the consumer right to safety a very important and critical issue for consumers. It also shows that our consumption patterns are closely linked with the state of the environment and that environmental damage is mostly a result of irresponsible consumer behaviour. The market for children aged 4 to 12 years alone rakes in some $ 30 billion annually. While we all like to know about our rights and exercise them, we hardly ever accord the same importance and urgency to our consumer responsibilities. Colgate, Pepsodent and Close Up. Now, its definition has expanded a lot to include safety aspects of new technologies like GM food, food labelling, chemical ingredients in food products etc. The right to safety has now expanded in purview to include GM food. Entitled to a habitat crisis in Indian cities continuing consumer support, campaign! Is one way right to consume knowing which products conform to environmental standards and are more envrionment-friendly others... Is seen as a result of Biotechnological changes or genetic engineering ' to its high environmental.! 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